Effective date: October 4, 2026
These Terms & Conditions (“Terms”) apply to every reservation, ride, and membership with RamsLimo (“we,” “us”). By booking or riding with us, you agree to them. If you book for others, you are responsible for their compliance.
1. Services and Service Area
RamsLimo provides pre-arranged chauffeured transportation:
- Executive sedans and SUVs.
- Larger vehicles such as stretch limousines, Sprinter vans, and mini coaches/party buses. Availability varies.
- Airport transfers, including DFW International and Dallas Love Field.
- Hourly service, city-to-city rides, corporate travel, weddings, and events.
- Monthly memberships (Section 8).
We serve Dallas–Fort Worth and provide service nationwide within the USA. Some trips may be performed by trusted partner operators. All service is subject to availability.
2. Reservations
- Book online at ramslimo.com or by phone at (646) 496-7651. A reservation is confirmed only when you receive our confirmation email.
- Provide accurate pickup and drop-off details, stops, passenger count, luggage, and, for airport pickups, your flight number.
- Same-day bookings are available, subject to vehicle availability.
- Online bookings must be made at least 360 minutes (6 hours) before pickup.
- Phone bookings must be made at least 2 hours before pickup by calling (646) 496-7651.
- Passengers may not exceed the vehicle’s seating capacity and must wear seat belts where provided.
- Children must use a child safety seat where the law requires one. Car seats are available on request at booking, and any fee is disclosed at booking.
3. Rates and Payment
- Your price is shown or quoted before you confirm. It is based on distance, hourly, or flat-rate service.
- Quoted prices include gratuity, airport fees, and tolls. Fuel surcharges are not included and may be added.
- Extra stops, extra waiting time, and extra time or mileage you request are charged at our standard rates.
- We accept credit and debit cards and Cash App Pay at checkout. Payment is due as shown at checkout. You will receive an itemized receipt by email.
- Failed or disputed payments may result in suspension of future bookings until resolved.
4. Cancellations, Changes, and No-Shows
4.1 Cancellation deadlines (nationwide within the USA)
- Sedans and SUVs: at least 24 hours before the scheduled pickup time.
- All other vehicles and services: at least 10 business days before the scheduled pickup date. This includes limousines, Sprinter vans, vans, mini coaches, buses, any other vehicle type, and special services such as weddings and events.
Business days are Monday through Friday, excluding U.S. federal holidays (5 U.S.C. § 6103) and the weekdays on which they are observed. To find your deadline, count back 10 business days from the day before your pickup date. Example: for a limousine pickup on Saturday, March 20, 2027, we must receive your cancellation by Monday, March 8, 2027.
4.2 How to cancel
Call (646) 496-7651 (24/7) or email Aeincdallas@gmail.com with your name, booking number, and pickup date and time. A cancellation is effective when we receive it. We will confirm it. If you do not receive a confirmation, please call us.
4.3 Refunds and charges
- On-time cancellation: you receive a refund of 50% of the amount paid. The other 50% is a non-refundable administrative fee.
- Late cancellation (after the deadline in 4.1): the full fare is charged, with no refund.
- No-show: the full fare is charged, with no refund. A no-show means no passenger is at the pickup location and we cannot reach anyone by the end of the included wait time (Section 5).
4.4 Changes
Changes to the date, time, vehicle, or itinerary are subject to availability and may change the price. If we must cancel, we will contact you to arrange a replacement vehicle or a refund.
5. Pickup, Wait Time, and Hourly Service
- Every pickup includes 15 minutes of free wait time. Additional waiting is charged at our standard rates, and you can pre-book extra waiting hours when booking.
- For airport pickups, we track your flight and adjust the pickup time to its actual arrival. You can choose curbside pickup or Meet & Greet.
- Hourly (as-directed) service has a 5-hour minimum. Online hourly bookings are available for 5 to 12 hours. Longer minimums may apply for buses and will be shown at booking.
6. Conduct and Safety
- Treat chauffeurs, staff, other passengers, and vehicles with respect, and obey all laws. Alcohol may be consumed only by passengers 21 or older and only where permitted. Illegal drugs are prohibited.
- You are responsible for any damage to a vehicle caused by you or your party, at full repair or replacement cost.
- A chauffeur may refuse or end a ride if a passenger is violent, seriously disruptive, or engaged in illegal conduct, or poses a direct threat to safety.
- We are not responsible for items left in vehicles. Contact us promptly and we will make reasonable efforts to return them.
- We do not refuse service based on race, color, age, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, disability, political opinions, or affiliations.
- Zero-tolerance policy: our chauffeurs may not use alcohol, drugs, or other intoxicating substances. Report suspected violations to us at (646) 496-7651, or to the City of Dallas as described in Section 9.
7. Accessibility and Passengers with Disabilities
7.1 Our commitment
- We never refuse service because of a disability, and we never require a passenger with a disability to travel with an attendant.
- We never charge extra because of a disability. This includes wheelchairs, walkers, scooters, and other mobility devices, service animals, and chauffeur assistance.
- Respirators and portable oxygen are allowed.
- Service for passengers with disabilities is equivalent to our service for other passengers, including response time, fares, service area, hours, information, and reservations.
7.2 Wheelchair-accessible vehicles and other requests
- Wheelchair-accessible vehicles are available upon request. They are provided through our partner operators. To book one, call (646) 496-7651. A wheelchair-accessible vehicle costs no more than a comparable vehicle for the same trip, and we will arrange it without unreasonable delay. Early notice helps, but short-notice requests are welcome.
- For other assistance, call (646) 496-7651, email Aeincdallas@gmail.com, or note your needs in your online booking. Deaf, hard-of-hearing, and speech-disabled callers can reach us through Relay Texas at 711.
- If you can transfer to a vehicle seat and your mobility device can be stowed, you may ride in any of our standard vehicles. You do not have to wait for a specialized vehicle.
7.3 Mobility devices and assistance
- Chauffeurs stow folding wheelchairs, walkers, and other mobility devices at no charge.
- On request, chauffeurs help with doors and luggage, guide you to and from the vehicle, and allow the time you need to board and exit safely.
- In vehicles with a ramp, lift, or securement system, the chauffeur operates the equipment and helps secure your wheelchair. You are never required to transfer out of your wheelchair.
7.4 Service animals
- Service animals ride free in all vehicles. A service animal is an animal individually trained to do work or perform tasks for a person with a disability. Service animals in training accompanied by an approved trainer are also welcome.
- If the animal’s role is not obvious, we may ask only two questions: (1) Is the animal required because of a disability? (2) What work or task has it been trained to perform? We will not ask for documentation or about your disability.
- The animal must be under your control and housebroken. As with any passenger, you may be charged for actual damage the animal causes.
- A chauffeur’s allergy or fear of animals is not a reason to refuse service. We will send another chauffeur or vehicle if needed.
- If you want to bring a pet or emotional-support animal that is not a service animal, please ask when booking.
7.5 Companions and attendants
You are welcome to travel with a companion or personal care attendant. Like any passenger, they count toward the vehicle’s seating capacity.
7.6 Accessibility complaints
Use the steps in Section 9. You may also file a disability discrimination complaint with the U.S. Department of Justice at civilrights.justice.gov or by calling 800-514-0301 (TTY 1-833-610-1264).
8. Memberships
Full membership terms and current pricing are on our Membership Terms & Conditions and Membership pages. Key points:
- Memberships have a minimum contract term of 36 months and are non-transferable. Monthly fees are charged automatically, and the annual fee is due at enrollment and on each enrollment anniversary during the term. Annual fees already paid are non-refundable. Renewal terms for the period after the 36-month term will be provided before the term ends.
- You may upgrade to a higher tier at any time. Downgrades are not permitted during the contract term.
- To cancel early, send written notice to Aeincdallas@gmail.com. You must pay the monthly fees remaining for the rest of the 36-month term, due on the normal billing schedule unless otherwise agreed in writing. Annual fees that would have become due after cancellation are waived.
- Ride credits expire after 30 days and do not roll over. Members may book one ride per day unless we approve more in writing. Rides must be booked at least 24 hours ahead.
- Each ride covers up to 20 miles. Additional miles are billed at our standard per-mile rate.
- The following may lead to suspension or termination without a refund: rides for non-members, repeated late cancellations or no-shows, misuse, fraud, or non-payment.
- Section 4 applies to cancelling individual rides.
9. Complaints
9.1 Contact RamsLimo first
Call (646) 496-7651 or email Aeincdallas@gmail.com. Include:
- your name, phone number, and booking number
- the trip date, time, and pickup and drop-off locations
- the vehicle (plate or vehicle permit number, if known) and the chauffeur’s name
- what happened and the outcome you are seeking
We will respond within 10 days.
9.2 City of Dallas
For trips that began in the City of Dallas, including Dallas Love Field, you may also complain to the City of Dallas. Its Transportation Regulation Division regulates transportation-for-hire services, including limousines.
Include the details listed in 9.1. In vehicles permitted by the City of Dallas, the chauffeur’s name, driver and vehicle permit numbers, and the City’s complaint contact are posted inside the vehicle.
9.3 DFW Airport trips
Contact DFW Airport Ground Transportation at 972-973-4078 or gt@dfwairport.com. You can also reach DFW Customer Service by text at +1-972-526-0974, by email at askdfw@dfwairport.com, or by phone at +1-972-973-3112.
9.4 Other locations
For trips outside Dallas, contact us first. You may also contact the transportation-for-hire regulator in the city where your trip began.
10. Limitation of Liability
To the extent permitted by law, RamsLimo is not liable for delays or interruptions caused by weather, traffic, accidents, road closures, flight changes, or other events beyond our reasonable control. We are also not liable for indirect, incidental, or consequential damages, such as missed flights or events. Nothing in these Terms limits rights that cannot be waived by law, including rights under disability laws.
11. Changes to These Terms
We may update these Terms, our pricing, or our services, with 30 days’ notice of material changes by email or on this page. The Terms in effect when you book apply to that booking. If you continue to use our services after a change takes effect, you accept the updated Terms.
12. Disputes and Governing Law
Please contact us first so we can try to resolve any concern. Disputes that cannot be resolved informally will be settled by binding arbitration in Dallas, Texas, and both parties waive class-action rights. These Terms are governed by the laws of the State of Texas and applicable U.S. federal law.
13. Contact Us
RamsLimo, serving Dallas–Fort Worth and nationwide within the USA
See also our Privacy Policy.
